About Jeff

As an Apple Certified Support Professional and 37-year Mac user, I can help you set up your new Mac, iPad or iPhone, and peripheral devices (printer, scanner, hard drive, etc., build a secure network for your home or office, and get you online via cable or wireless — you name it. I cover basic introduction to the operation of your devices, customizing and optimizing your system, organizing your files, installing and learning applications, and troubleshooting — and I’ll teach you lots of tips, techniques and shortcuts to make using your Mac more productive and enjoyable.

I make house calls!

I work with you as a tutor/trainer at your home or office, in the Naples area. After one or more sessions at your location, I can also offer ongoing coaching and support via telephone, and an application that allows me to work with you while at my office — from extended training sessions to brief calls that focus on one or two tasks at hand. For your independent study, I’ll recommend reading materials and tutorials — online, in print, and in video.

What I do

As an enthusiastic Mac user since 1986, it is my job to completely immerse myself in the world of Mac, stay up-to-date on the latest developments by scouring websites and literature, extract the information that’s relevant to your situation, and then tailor it in such a way that you can absorb it easily, regardless of your skill level. I am an Apple Certified Support Professional.

About Jeff

Jeff has been using  products since he used his first Mac SE in Journalism and English classes at Northern Kentucky University. Over the years Jeff has used every version of the Mac OS from System 6 to macOS 14 Sonoma.

Jeff attended Northern Kentucky University in his native state of Kentucky, and graduated with a B.A. in Journalism with a minor in English.

Jeff moved to Naples in 1999, and started Naples Mac Help in 2004.

Certifications

Most recently, Jeff earned the status of Apple Certified Support Professional for macOS 12 Monterey.